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May 1, 2019
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Aug. 17, 2018
Don't Fall Victim to SunPass' Back-Logged Transactions!
Check your bank accounts to see if you're affected by the Sunpass malfunction that's happened in Florida this summer. If so, their message to customers:
Dear Valued SunPass® Customer,
"Thank you for being a SunPass customer. We appreciate your patience
as we continue to make enhancements to the SunPass system. To help our
customers who were affected by the backlog and delay of posted transactions,
late fees and penalties have, and will, continue to be waived in order to allow
customers time to manage the transactions that have been posted to their
Moreover, we know that as back-logged transactions were posted, certain
SunPass users incurred overdraft fees from their personal banking or lending
institutions. That's why we have set up a process to make impacted customers
whole again. Starting today, SunPass customers may submit requests for
overdraft fee reimbursements online at SunPass.com. Instructions on how to
complete overdraft reimbursement requests can be found at SunPass.com
under Frequently Asked Questions (FAQ).
Customers may also file a claim by fax at 1-888-265-1725 (U.S. only), by mail
to General Customer Correspondence & Enrollment, Florida Department of Transportation/SunPass, P.O. Box 447, Ocoee, FL 34761, or in person at a
SunPass Walk-in Center. Visit SunPass.com for locations. If submitted online or
at a SunPass Walk-in Center, requests will be processed within 4-5 business
To qualify for overdraft reimbursement, you must submit your bank records
which reflects at least two automatic replenishments and the resulting overdraft
fee(s) occurring between June 11, 2018 and August 17, 2018. You will have the
option of having a check mailed to you or having your SunPass account credited.
If you have any questions or concerns, please call the SunPass Customer
Service Center at (888) 865-5352.
Again, we thank you for your patience,
Your SunPass Team
This message was provided to you on behalf of:
Florida's Turnpike Headquarters
Turkey Lake Service Plaza
Turnpike Milepost 263, Bldg. 5315
Ocoee, Florida, 34761
If you no longer wish to receive these messages via email, please unsubscribe."
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