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May 1, 2019

 

Senior Attorney, Alexandria Suarez, named 2019 Lawyer of Distinction for Excellence in Civil Litigation

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Aug. 17, 2018

 

Don't Fall Victim to SunPass' Back-Logged Transactions!

Check your bank accounts to see if you're affected by the Sunpass malfunction that's happened in Florida this summer. If so, their message to customers:

Dear Valued SunPass® Customer,

"Thank you for being a SunPass customer. We appreciate your patience

as we continue to make enhancements to the SunPass system. To help our

customers who were affected by the backlog and delay of posted transactions,

late fees and penalties have, and will, continue to be waived in order to allow

customers time to manage the transactions that have been posted to their

accounts.

Moreover, we know that as back-logged transactions were posted, certain

SunPass users incurred overdraft fees from their personal banking or lending

institutions. That's why we have set up a process to make impacted customers

whole again. Starting today, SunPass customers may submit requests for

overdraft fee reimbursements online at SunPass.com. Instructions on how to

complete overdraft reimbursement requests can be found at SunPass.com

under Frequently Asked Questions (FAQ).

Customers may also file a claim by fax at 1-888-265-1725 (U.S. only), by mail

to General Customer Correspondence & Enrollment, Florida Department of Transportation/SunPass, P.O. Box 447, Ocoee, FL 34761, or in person at a

SunPass Walk-in Center. Visit SunPass.com for locations. If submitted online or

at a SunPass Walk-in Center, requests will be processed within 4-5 business

days.

To qualify for overdraft reimbursement, you must submit your bank records

which reflects at least two automatic replenishments and the resulting overdraft

fee(s) occurring between June 11, 2018 and August 17, 2018. You will have the

option of having a check mailed to you or having your SunPass account credited.

If you have any questions or concerns, please call the SunPass Customer

Service Center at (888) 865-5352.

Again, we thank you for your patience,

Your SunPass Team

This message was provided to you on behalf of:

Florida's Turnpike Headquarters

Turkey Lake Service Plaza

Turnpike Milepost 263, Bldg. 5315

Ocoee, Florida, 34761

If you no longer wish to receive these messages via email, please unsubscribe."

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